Partnership

Building the system is one thing. Keeping it running, reliable, and improving over time is another. That's what Partnership is.

This isn't a support ticket queue. It's an active, contract-based agreement where we take ongoing responsibility for your automations — monitoring them, fixing issues when they arise, and proactively improving them as your business evolves.

What's Included

Daily health checks on your systems, Monday through Friday. Alert monitoring and same-business-day triage for production errors. Weekly operational updates and a monthly performance report. A dedicated Slack channel and partner dashboard for direct access whenever you need it. Proactive suggestions as your tools, APIs, or business needs change.

What's Not Included

New features, scope expansions, and structural changes are scoped separately as build projects. Those get a clear estimate before any work begins.
Maintenance fees are not discounted — but all future builds and improvements receive a 10% discount as a partner benefit.

Response Standards

For critical issues — a live production failure, something impacting your revenue — we escalate immediately. Troubleshooting starts within 30 minutes during business hours with a target resolution of 4 hours or a clear ETA and mitigation plan if it takes longer.

Non-critical issues are triaged same or next business day. Weekend coverage is limited to critical issues only.

How It's Set Up

Partnership requires a signed Partnership Agreement. First month's fee is collected via Stripe before activation. Your operator is assigned and monitoring begins within one business day.

The Point

Your automation investment only compounds if the systems keep running and keep improving. Partnership is how that happens — with clear legal terms, predictable billing, and someone who stays accountable to your operation long after the build is done.

Any questions? contact us below.